This is a known issue and all you need to do is deallocate and reallocate the virtual host licenses in the Acronis Cloud portal ( ). After the upgrade, you may not be able to allocate Acronis host licenses to virtualization servers (Vmware or HyperV) and therefore all backup jobs may be invalidated and backup plans revoked from all VMs under the hypervisors.You should carry out testing to verify that all backup plans and running as expected and also perform a test restoration task.Īfter you get a successful upgrade, be aware of the following Acronis post-upgrade known issues: Your Acronis backup agents are now also upgrade. Simultaneous upgrade of more than one hypervisor agents is not possible. It is now time to upgrade your agents from 12.5 to 15. Go through the first time wizard on-screen. Click Restart to continue with the upgrade. You may get a warning about explorer.exe.
Ensure that you have taken full backup of the Acronis management server.
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